Refund Policy

We are always here to assist you with any issues that you may have with your order. Please allow up to 2 business for a response and we will reach out to you via email. Our customer service office hours are Mon- Friday from 11:00 A.M to 7 P.M (est). 

We can be reached at (954)364-7595 or by email at: gvc@greenvalleycleanser.com

In the event that your package has been lost, stolen, or damaged you will need to file a claim with Ups, Usps, or FedEx. Once a claim has been filed please send us a copy that it was submitted along with any evidence showing damage to your product or package.

Refunds or exchanges will not be processed once your order has been processed or shipped. If you receive your order and something is missing, please send us an email. If you notice a mistake with your mailing address please send us an email immediately at gvc@greenvalleycleanser.com so that we can fix it before shipping.